Here is a letter I sent in November but still have not had a reply

I am writing to you to complain about the bill I have received from
you, I received this Bill Dated 13th November 2002 but have just
had an opportunity to study it in depth. The problem that I have
is that when I first signed up to use the internet I was using you
Pay As You Go package which I had problems with due to the disc
corrupting my system. I called your helpline a total of six times
with one of these calls costing me over £6 due to the inability
of your staff to be of any assistance. The last caller informed
me that a specialist from within BT would call me within twenty
four hours so that the problem could be sorted out. Four days later
I received a phone call from your office and to be honest the technician
I spoke to wasn’t any help at all with my problem but he did inform
me that I would not be charged for the telephone calls I made to
your helpline – which it now seems I have been charged £28 for.
After all the problems I had with your disc I decided to change
to One Tel who were offering an excellent package for £12.99 Per
month unlimited use. I received a disc from them and tried to install
it and then uninstall your program but the computer wouldn’t let
me so yet again I called your helpline who were just as helpful
as before and as I needed the internet to search for employment
I had to take drastic measures and had to call a computer company
to come around and fix my PC. The technician spent over two and
a half hours on my PC trying to start the internet up using One
Tel but every time we tried to do this your BT program would kick
in and this was after we had uninstalled the program from my PC.
The Technician had decided that your BT disc had in fact corrupted
my computer and the only thing we could do was to uninstall my operating
system and start all over again. Once this was completed my PC was
working fine. All this had cost me a total of £80 and I have told
your complaints department over the phone about this and I was
assured that this would be taken off of my telephone bill which
obviously you it hadn’t. I’m sorry it has come to this but I feel
I will have to contact Watchdog and Oftel to discuss the situation
with them if the problem isn’t dealt with as you previously discussed.

NOTE
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